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Former Member
3 years ago

Solution for 1Password locking itself constantly despite auto-lock settings disabled

For the past several months I've been frustrated with 1Password on Firefox locking itself seemingly at random despite disabling the auto-lock settings. I assumed this was due to another bug with the ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @dewberry! 👋

I'm sorry that 1Password isn't locking as expected on your Mac. That definitely shouldn't be happening and I know that we have a couple of different issues that might be related that our development team is currently investigating. Could you reproduce the issue one more time, note when exactly 1Password locked, and then send in a diagnostics report so that we could look into what might be happening on your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

In the meantime, you can disable the shortcut with the following Terminal command:

Thanks for posting the suggestion and I'm happy that you've found a path forward that works for you! As always, I urge everyone to use caution when modifying 1Password or running Terminal commands as these steps haven’t been thoroughly reviewed or tested by our team and are not supported.

-Dave

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home","parent":{"__ref":"Category:category:discuss"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:cuxzj43862"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:discuss"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"linkProperties":{"__typename":"LinkProperties","isExternalLinkWarningEnabled":true}},"ForumTopicMessage:message:119820":{"__typename":"ForumTopicMessage","uid":119820,"subject":"Solution for 1Password locking itself constantly despite auto-lock settings disabled","id":"message:119820","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:119820","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:119820"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:119820"},"body@stripHtml({\"truncateLength\":200})":" For the past several months I've been frustrated with 1Password on Firefox locking itself seemingly at random despite disabling the auto-lock settings. I assumed this was due to another bug with the ...","body@stringLength":"2352","rawBody":"

For the past several months I've been frustrated with 1Password on Firefox locking itself seemingly at random despite disabling the auto-lock settings. I assumed this was due to another bug with the browser add-on integration, but it looks like it was from reflexively using the \"Quit 1Password\" menu item instead of \"Close\" with the main 1Password app. I think this is bad UX considering there's already an item to lock 1Password and most users probably do this by accident. Perhaps it would be better to have two menu items like Fantastical, e.g. \"Quit 1Password\" (which would be the same functionality as \"Close\") and \"Quit 1Password Completely\" (which would work like Quit does currently, and not be tied to the Command-Q shortcut).

\n\n

\n\n

In the meantime, you can disable the shortcut with the following Terminal command:

\n\n


\n$ defaults write com.1password.1password NSUserKeyEquivalents -dict-add \"Quit 1Password\" \"\\0\"
\n

\n\n

It should look like this when done, and not show any shortcut:

\n\n

\n\n

Unfortunately, I couldn't find a way to assign two keyboard shortcuts (Command-Q and Command-W) to the Close menu bar item, so this requires not using Command-Q.

\n\n

Recent related posts:

\n\n\n\n
\n\n

1Password Version: 8.10.4 (81004032)
\nExtension Version: 2.9.0
\nOS Version: macOS 13.3.1
\nBrowser:_ Firefox 112.0.1

\n","kudosSumWeight":0,"postTime":"2023-04-18T15:19:43.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTk4MjAtODkxOWk3NTI1NzU1OEYwNjlGMzFB?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTk4MjAtODkyMGkxMTc0RjZDRjAwNjk2QzRE?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119820_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1766},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

For the past several months I've been frustrated with 1Password on Firefox locking itself seemingly at random despite disabling the auto-lock settings. I assumed this was due to another bug with the browser add-on integration, but it looks like it was from reflexively using the \"Quit 1Password\" menu item instead of \"Close\" with the main 1Password app. I think this is bad UX considering there's already an item to lock 1Password and most users probably do this by accident. Perhaps it would be better to have two menu items like Fantastical, e.g. \"Quit 1Password\" (which would be the same functionality as \"Close\") and \"Quit 1Password Completely\" (which would work like Quit does currently, and not be tied to the Command-Q shortcut).

\n\n

\n\n

In the meantime, you can disable the shortcut with the following Terminal command:

\n\n


\n$ defaults write com.1password.1password NSUserKeyEquivalents -dict-add \"Quit 1Password\" \"\\0\"
\n

\n\n

It should look like this when done, and not show any shortcut:

\n\n

\n\n

Unfortunately, I couldn't find a way to assign two keyboard shortcuts (Command-Q and Command-W) to the Close menu bar item, so this requires not using Command-Q.

\n\n

Recent related posts:

\n\n\n\n
\n\n

1Password Version: 8.10.4 (81004032)
\nExtension Version: 2.9.0
\nOS Version: macOS 13.3.1
\nBrowser:_ Firefox 112.0.1

"},"Conversation:conversation:119820":{"__typename":"Conversation","id":"conversation:119820","solved":false,"topic":{"__ref":"ForumTopicMessage:message:119820"},"lastPostingActivityTime":"2023-06-02T06:27:26.000-07:00","lastPostTime":"2023-06-02T06:27:26.000-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:119820":{"__typename":"ModerationData","id":"moderation_data:119820","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTk4MjAtODkxOWk3NTI1NzU1OEYwNjlGMzFB?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTk4MjAtODkxOWk3NTI1NzU1OEYwNjlGMzFB?revision=1","title":"kk7ri39koiwf.png","associationType":"BODY","width":516,"height":510,"altText":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTk4MjAtODkyMGkxMTc0RjZDRjAwNjk2QzRE?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMTk4MjAtODkyMGkxMTc0RjZDRjAwNjk2QzRE?revision=1","title":"mhdh084ey7wf.png","associationType":"BODY","width":454,"height":622,"altText":null},"Revision:revision:119820_1":{"__typename":"Revision","id":"revision:119820_1","lastEditTime":"2023-04-18T15:19:43.000-07:00"},"ForumReplyMessage:message:119821":{"__typename":"ForumReplyMessage","id":"message:119821","conversation":{"__ref":"Conversation:conversation:119820"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:119820/message:119821","revisionNum":1,"uid":119821,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Solution for 1Password locking itself constantly despite auto-lock settings disabled","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:119821"},"parent":{"__ref":"ForumTopicMessage:message:119820"},"body":"

Hello @dewberry! 👋

\n\n

I'm sorry that 1Password isn't locking as expected on your Mac. That definitely shouldn't be happening and I know that we have a couple of different issues that might be related that our development team is currently investigating. Could you reproduce the issue one more time, note when exactly 1Password locked, and then send in a diagnostics report so that we could look into what might be happening on your Mac:

\n\n

Sending Diagnostics Reports (Mac)

\n\n

Attach the diagnostics to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n\n\n

The report will be in zip format. Please send the entire file.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n
\n

In the meantime, you can disable the shortcut with the following Terminal command:

\n
\n\n

Thanks for posting the suggestion and I'm happy that you've found a path forward that works for you! As always, I urge everyone to use caution when modifying 1Password or running Terminal commands as these steps haven’t been thoroughly reviewed or tested by our team and are not supported.

\n\n

-Dave

","body@stringLength":"2004","rawBody":"

Hello @dewberry! 👋

\n\n

I'm sorry that 1Password isn't locking as expected on your Mac. That definitely shouldn't be happening and I know that we have a couple of different issues that might be related that our development team is currently investigating. Could you reproduce the issue one more time, note when exactly 1Password locked, and then send in a diagnostics report so that we could look into what might be happening on your Mac:

\n\n

Sending Diagnostics Reports (Mac)

\n\n

Attach the diagnostics to an email message addressed to support+forum@1password.com.

\n\n

With your email please include:

\n\n\n\n

The report will be in zip format. Please send the entire file.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

\n\n
\n

In the meantime, you can disable the shortcut with the following Terminal command:

\n
\n\n

Thanks for posting the suggestion and I'm happy that you've found a path forward that works for you! As always, I urge everyone to use caution when modifying 1Password or running Terminal commands as these steps haven’t been thoroughly reviewed or tested by our team and are not supported.

\n\n

-Dave

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