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JonasH's avatar
JonasH
New Contributor
5 months ago
Solved

SOLVED: Had ver 7, said in app get 1 year free upgrading to 8. Didn't get it!

On my iPhone I have version 7 since many years. In app it said: Upgrade to ver 8 and get 1 free year (personal license). When I did I got message "Promocode not valid" and ended up with a "14 day tri...
1password.com
ios
  • JonasH's avatar
    JonasH
    4 months ago

    Contacting support solved the issue.

JonasH's avatar
JonasH
New Contributor
4 months ago

Contacting support solved the issue.

  • LarryG's avatar
    LarryG
    New Contributor
    4 months ago

    Same issue here, but I've tried to contact support 3 times since Dec 19.  I have 3 support tickets and a 30 minute chat with an AI agent who missed my request to do the upgrade on the support ticket.  While i have received three emails acknowledging the support requests I haven't yet been contacted by a live support person.

    • LarryG's avatar
      LarryG
      New Contributor
      4 months ago

      Yes I realize it's the holidays.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    JonasH​ 

    I'm glad that our support team was able to help! 

    -Dave