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JonasH's avatar
JonasH
New Contributor
8 days ago
Solved

SOLVED: Had ver 7, said in app get 1 year free upgrading to 8. Didn't get it!

On my iPhone I have version 7 since many years. In app it said: Upgrade to ver 8 and get 1 free year (personal license). When I did I got message "Promocode not valid" and ended up with a "14 day tri...
1password.com
ios
  • JonasH's avatar
    JonasH
    6 days ago

    Contacting support solved the issue.

JonasH's avatar
JonasH
New Contributor
6 days ago

Contacting support solved the issue.

LarryG's avatar
LarryG
New Member
2 days ago

Same issue here, but I've tried to contact support 3 times since Dec 19.  I have 3 support tickets and a 30 minute chat with an AI agent who missed my request to do the upgrade on the support ticket.  While i have received three emails acknowledging the support requests I haven't yet been contacted by a live support person.

  • LarryG's avatar
    LarryG
    New Member
    2 days ago

    Yes I realize it's the holidays.