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Forum Discussion
Swerve
2 years agoOccasional Contributor
"Some of your settings have been reset" after update [See Approved Answer]
https://1password.community/discussion/comment/715748/#Comment_715748
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Hello,
Today, after I updated 1Password for Mac to the latest version (8.10.38), I was greeted with this error message...
1P_Dave
Moderator
2 years agohansenc and Quantum_Libet
I'm sorry for the disruption that the message is causing. The team is aware that some users who have updated to the latest version of 1Password are seeing their settings be reset. We're currently investigating the cause of the issue and a diagnostics report will help move the investigation forward:
I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147503/some-of-your-settings-have-been-reset-after-update#latest
- Your forum username:
username - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave