"Some of your settings have been reset" after update [See Approved Answer]

Hello folks,

Thank you to everyone who sent in a diagnostics report. I'd like to share some additional information about the Settings Reset message, why you saw it, and what we’re doing to resolve this confusion.

In 8.10.38, we released a security enhancement for improving how we ensure the integrity of the 1Password desktop app's settings. Specifically, we now require authentication for local settings file changes. This feature is designed to detect if a user's 1Password settings were changed by something other than the 1Password app. If that scenario is detected, we revert the user’s settings to default values and we display this Settings Reset message to the user to indicate that we’ve done so. This was designed primarily to help users identify if there is any software running in the background of their device that’s attempting to update their 1Password settings.

While this enhancement has been deployed in our beta version for some time with successful results, with the recent production release, a small subset of users are seeing the message as a result of a settings reset that they did not expect.

Our team is continuing to investigate why a small group of users had an unexpected settings reset, which triggered this message, and will make the appropriate modifications required to ensure that it does not cause further confusion.

So far, we have determined two scenarios where settings would be reset unexpectedly, triggering the Settings Reset message, and are working to remedy both. These are:

• If at some point in the last year you have reset the 1Password app.
• If some of your settings have been set in the past and were not formatted to match the current standard.

In the meantime, we recommend that you update your settings back to your desired configuration. If you see this message again, please send us a diagnostic report to support+forum@1Password.com by following our public guide.

Thank you for your patience while this situation was investigated.