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Forum Discussion
Swerve
2 years agoOccasional Contributor
"Some of your settings have been reset" after update [See Approved Answer]
https://1password.community/discussion/comment/715748/#Comment_715748
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Hello,
Today, after I updated 1Password for Mac to the latest version (8.10.38), I was greeted with this error message...
PeterNorman
2 years agoNew Contributor
Hello!
Based on the details you and tetardbleu provided, the Settings Reset may have been instigated for me by one of the 3 things listed below (or a combination of some or all):
1. I also use MacUpdater by CoreCode
2. I use the latest Production (non-beta) versions of 1Password on multiple platforms, all running the latest OSes and 1Password versions:
- Windows 11 devices: Surface Pro 9, Surface Go 4, ThinkPad P14s AMD CPU, Dell Inspiron 7621
- Windows 10 device: custom Windows system for CoD2 built in late 2014
- Android devices:
○ Android 14: Google Pixel 8 Pro (2023)
○ Android 12: Microsoft Surface Duo 2 (2021), OnePlus 7T (2019)
- Apple devices: MacBook Air M1 (2020), iPhone 14 Pro Max (2022), iPad Pro 11" (2020)
3. Possible cause related to your Scenario 2 (If some of your settings have been set in the past and were not formatted to match the current standard): I can’t recall the specific locations in settings, but I have definitely attempted to configure 1Password so that it asks for my Master Password as infrequently as possible.
In the hope that it will aid your troubleshooting, I have followed your instructions to provide a diagnostic file along with my Support Ticket ID: SGI-54641-651.
I only noticed the Settings Reset notification when attempting to install the recently released version 8.10.39 update for Mac. I have now installed the 8.10.39 for Mac update.
Further to #3 above for clarification: 1Password frequently requests my Master Password despite the fact that all my devices are 1) locked by passwords and 2) configured with automatic timeouts, thereby forcing me to log in again if I've been away from the computer long enough for it to auto-lock. Presumably 1Password doesn't trust the operating system's security and that’s totally understandable and admirable but its also annoying because I enter so many paswords throughout the day. Ha!
Many thanks for your detailed explanations in this thread AND for your patience and on-going work! 1Password is head and shoulders above your competition!
All the best!
Peter