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Former Member's avatar
Former Member
4 years ago

Sometimes 1Password on my Chrome does not detect ⌘+⇧+X

Sometimes 1Password on my Chrome does not detect ⌘+⇧+X to unlock, although it prompted me to do so.
This behavior is inconsistent. I do not know how to reproduce it. Only by luck, but it's quite often.

Then when I click on the 1Password for desktop, it always asks me to install the Chrome extension again, although I already installed it.
I had to trick it by opening preferences and then clicking it again.

So it is frustrating every time this problem happens.

1Password Version: 7.9.2 (70902004)
Extension Version: 2.3.2
OS Version: 12.1
Referrer: forum-search:https://1password.community/search?Search=cannot%20open%201password%20on%20chrome%20with%20command%2Bshift%2Bx

browser extension

3 Replies

  • Former Member's avatar
    Former Member
    4 years ago

    @zkregen Glad to hear that! If you run into any issues again, please feel free to reach back out. Thanks for your support!

  • Former Member's avatar
    Former Member
    4 years ago

    Thank you. So far no more issue

  • Former Member's avatar
    Former Member
    4 years ago

    Hey @zkregen! Thanks for reaching out to us here.

    Sorry about this, I completely understand any frustration caused with this issue.

    A recent Chrome update, which contains a new code signing certificate, may cause trouble with unlocking 1Password in your browser or using 1Password to fill in your browser. We've made changes to 1Password 7 for Mac to maintain compatibility with that.

    Could you update 1Password 7 to the latest version and give things a try again? Here's a guide on how to do that -> https://support.1password.com/update-1password/

    I'd also recommend giving your computer a quick restart, just to refresh things.

    I hope this helps! Let me know if you have questions. 🙂