Forum Discussion

c__'s avatar
c__
Occasional Contributor
3 years ago

Sometimes sync stops working until I lock and unlock again

Sometimes the 1pass browser extension just silently stops syncing. It behaves sort of like I'm logged out, except I can still use logins it knew about before it stopped syncing. I'll notice when ...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey c__,

I'm sorry for the trouble you are having with your items syncing across devices. It is only in your browser you are not seeing the item?

Can you see if these steps to re sync your account improve things?

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.

Let us know how you get on!