Forum Discussion

c__'s avatar
c__
Occasional Contributor
2 years ago

Sometimes sync stops working until I lock and unlock again

Sometimes the 1pass browser extension just silently stops syncing. It behaves sort of like I'm logged out, except I can still use logins it knew about before it stopped syncing. I'll notice when ...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey c__,

I'm sorry for the ongoing trouble. I think at this point it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to reproduce the issue and send over a console log from your browser:

Please attach the report to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!