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Forum Discussion
Sometimes sync stops working until I lock and unlock again
Sometimes the 1pass browser extension just silently stops syncing. It behaves sort of like I'm logged out, except I can still use logins it knew about before it stopped syncing.
I'll notice when ...
c__ our developers did add error messages to the extension to help users work through this issue. To clarify, was your device offline when that message appeared? How often are you seeing that message now?
Additionally, I am curious --do you use the 1Password desktop app on your computer? If not, then I'd like for you to check on the following:
- Right-click the 1Password extension in the browser's toolbar and select "Settings".
- Under Security, is "Automatically lock 1Password" disabled?
We've found that turning off "Automatically lock 1Password" can cause issues with the extension's syncer. If "Automatically lock 1Password" is disabled, please enable that and set it to the maximum amount of 8 hours.
Please let us know if this improves the behavior that you're seeing. Please also grab your https://support.1password.com/cs/extension-console-log/ the next time the issue occurs and share them with us so that we can look into the issue further.
We hope to hear from you again.
