Forum Discussion

c__'s avatar
c__
Occasional Contributor
3 years ago

Sometimes sync stops working until I lock and unlock again

Sometimes the 1pass browser extension just silently stops syncing. It behaves sort of like I'm logged out, except I can still use logins it knew about before it stopped syncing. I'll notice when ...
browser extension
c__'s avatar
c__
Occasional Contributor
3 years ago

Hi Joy,

To clarify, was your device offline when that message appeared?

Nope.

How often are you seeing that message now?

That was the first time I saw that UI, but I observe the issue probably 1-2 times a week.

Additionally, I am curious --do you use the 1Password desktop app on your computer? If not, then I'd like for you to check on the following:

I don't.

Under Security, is "Automatically lock 1Password" disabled?

It is disabled.

If "Automatically lock 1Password" is disabled, please enable that and set it to the maximum amount of 8 hours.

From my perspective, having to re-unlock every 8 hours on every device would be worse than the current problem, not better.

Thanks,
Conrad