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Forum Discussion
Sometimes sync stops working until I lock and unlock again
Sometimes the 1pass browser extension just silently stops syncing. It behaves sort of like I'm logged out, except I can still use logins it knew about before it stopped syncing.
I'll notice when ...
c__ thanks again for your response.
From my perspective, having to re-unlock every 8 hours on every device would be worse than the current problem, not better.
I do recommend enabling the setting and configuring the extension to lock up after 8 hours if you run into the issue more than once every eight hours. However, if you don't run into the issue often, then I do understand why that is not ideal. In that case, locking/unlocking the extension may be the only workaround.
I would still love to get your extension console logs when the issue occurs to confirm what is happening with the extension. The logs will help us determine if you are running into the known issue with the "Automatically lock 1Password" setting breaking the extension's syncer. Once we get the logs and can verify that you are running into that issue, we will get you added to the internal report that we have for it.
I appreciate your patience, Conrad. Please let us know if you have any other questions in the meantime.
