Forum Discussion

KYAMA's avatar
KYAMA
New Contributor
1 month ago

SourceNext license not activated / Support not responding

Hello,

I purchased a 1Password Families license via SourceNext, but my account is still not activated.

I have contacted support multiple times, but I only receive automated replies and no response from a human agent.

My ticket IDs are:
550114, 552400, 553xxx, 553xxx, 554xxx, 554xxx

It seems that my requests are not reaching a human.

Could someone please help escalate this issue?

This is urgent because I cannot use the service.

Thank you.

family

1 Reply

Replies have been turned off for this discussion
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    Hello KYAMA​! 👋

    Thanks for bearing with us, and sorry for the delay in getting back to your support request. Our team handles tickets in chronological order, so submitting more than one doesn’t move things along any faster, in fact, it can create extra work for our team and slow the process down.

    I’ve replied to your support request to get the process started. Since you already have an active support ticket, I’ll be closing this community thread now.

    -Dave