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Forum Discussion
Former Member
5 years agoStoring secret key (emergency kit)
When regenerating a secret key a emergency kit sheet is present with the secret key on it. I store this sheet (by uploading it to to one drive microsoft on my ios device). Sometimes I move it to som...
1P_Ben
1Password Team
5 years ago@Piau
The only assistance we would be able to provide in such a scenario would be to highlight the various locations the Secret Key can typically be found: the Emergency Kit, the 1Password app on already signed-in devices, and iCloud Keychain if enabled. We have no mechanism for providing your Secret Key to you or resetting it. We do not have your Secret Key, and we can't give you something we don't have. Additionally because the Secret Key is used to encrypt your data, it is required to decrypt that data.
Additionally in this scenario I would note that we would not be able to discuss any specifics of your account with you. If you cannot receive email at the address associated with your account, we cannot discuss details related to that account. One possible exception to that rule would be if you could not provide email verification, we could assist in cancelling the subscription, if you were able to provide the details of the payment method tied to the subscription.
If this is a scenario you can envision yourself in, I'd encourage you to find other ways to carry your Secret Key with you. For example, as a possibility I recall being discussed in a previous thread, print and laminate the Secret Key and store that in your shoe beneath the insert. I thought that was a rather creative idea. It seems unlikely that one would lose all of their devices, their Emergency Kit, and their shoes all in one go, and not have significantly larger problems than not having immediate access to 1Password.
In the very worst case scenario: it seems storing a copy of your Secret Key with a friend/family member or in a place where a trusted person could access it, and you could reach that person by phone, might also be an acceptable mitigation.
Ben