This has recently started happening on my iPad. Not sure what to change in settings. 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided

I’m having trouble logging in to websites because I’m required to enter my 1P password every time.

Hi SarasotaGirl, You don’t mention which 1pw version you are using. If you are using 1PW8 on iOS, this sounds like the private enclave bug I have encountered as well and have been corresponding with AgileBits about for months. It requires re-entering my password on each use of 1pw on my iphone even when 1pw is already open and logged into. If this is the problem you are having, there is now after many months evidently a fix, but it is not being made available to paying customers for some reason. Sounds like it will be months more before it is made available.

Hello @SarasotaGirl! 👋 I'm sorry that you're being prompted for your account password more often than expected. Do you have either Touch ID or Face ID enabled for 1Password on your iPad? Are you prompted for your account password only when filling logins into websites or each time that you unlock the main 1Password app from your home screen? Please also let me know which version of 1Password you're using on your iPad. I look forward to hearing from you. 🙂 -Dave

@richard-w Thank you for commenting! I've replied to your other thread and one of my colleagues will reply to your email as soon as possible. 🙂 -Dave

Closing threads because of email conversations is a terrible move. Community insight and feedback is valuable for ensuring your team and the community can work together to resolve ongoing issues. Consider stopping this practice.

Suddenly required to use my password every time I try to log in

29 Replies

1P_Dave
Moderator
2 years ago
@DAD004

Thank you for posting the Support ID, I've just sent you a reply. Let's continue the conversation over email. To prevent having the same discussion in two different places at once I'm closing this thread.

-Dave

ref: RRF-87228-599
Former Member
2 years ago
1P_Dave
I opened a new one.
Former Member
2 years ago
NXG-47649-986
I opened a new one.
1P_Dave
Moderator
2 years ago
@DAD004

It looks like one of my colleagues replied to you on February 23rd, if you don't see their email then please check your Spam/Junk folder. If you still don't see the email then please send a new email to support+forum@1Password.com . After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to make sure that you get a reply as soon as possible.

-Dave
Former Member
2 years ago
When can I expect to hear something?
1P_Tommy
Moderator
2 years ago
Thank you.
Former Member
2 years ago
1P_Tommy
I have submitted an email for assistance.
GreyM1P
1Password Team
2 years ago
sdimbert

Grey on the support team

Hey, that's me! 😄 Glad it all worked out. Let us know if you need anything at any time.
sdimbert
New Contributor
2 years ago
Grey on the support team identified the problem. My iPad’s OS updare was hung. Once I solved that issue, everything worked.
1P_Dave
Moderator
2 years ago
sdimbert

I'm sorry that a reinstall didn't resolve the issue. I've located your diagnostics report and one of my colleagues will take a look and send you a reply by email as soon as possible.

-Dave

ref: MQG-89168-451