Suddenly required to use my password every time I try to log in

I reinstalled the app… no change. I then sent in the diagnostics but have not yet received a response.

sdimbert

I've seen a couple like that in passing. Have you tried reinstalling the app?

• Make time to be certain that all of your data is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit don't forget to record your password before reinstalling.

If a reinstall it not helpful. It's time to get you before my email colleagues with a diagnostic report in hand. Here's how to create and send the report should you need to do so.

1. Open 1Password.
2. Tap your 1Password account icon from the 1Password home screen.
3. Tap Settings.
4. Tap Help.
5. Click Send Diagnostics.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: sdimbert

• A link to this thread: https://1password.community/discussion/comment/677949/#Comment_677949

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

@DAD004

Yes, correct email. That one will get an auto-reply with your support id. :) The other support@1Password.com would too. But in my experience the return reply will come quicker.

I have tried these steps and it’s not working. I’m running “1Password for iOS 8.10.0 81000052, on PRODUCTION channel.”

On my iPad, I can not toggle the FaceID setting; it is greyed out.

mailto:support+forum@1password.com. Is that correct with the + sign?

Sounds good @DAD004 If you find you're not getting relief it could be something different. If you continue to have trouble send us an email and we can gather logs if needed. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

I have not set up Face/touch ID on my phone.

This is likely the cause. Have you adjusted your auto-lock settings? 🔒 How to set 1Password to lock automatically I recommend Face ID when possible, assuming you don't mind using it. It's a huge productivity booster for myself.

1P_Tommy
I went through your first set of instructions.
I have not set up Face/touch ID on my phone.

I will try to remove/reinstall later today.

@DAD004

The resolution is live in 8.10. 🎉 Try the following, please.

Unlock with your password and then lock 1Password. Are you prompted for Face/Touch ID? If not, restart the app  Apple Support - Close an app on your iPhone or iPod touch unlock and then toggle the Face/Touch ID setting off/on within 1Password. Restart the app once more. Is this fruitful?

The previous steps have been very useful for the majority of folks. If you continue to have trouble the next step would be to remove and reinstall the application. Out of all the folks I've talked to, I think a scant few needed the reinstall steps. I'm hoping you'll not need them.

• It's imperative to the safety of your data that you ensure it is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit and that you know your password.

My issue sounds like this from Jan 27th:

Hi SarasotaGirl, You don’t mention which 1pw version you are using. If you are using 1PW8 on iOS, this sounds like the private enclave bug I have encountered as well and have been corresponding with AgileBits about for months. It requires re-entering my password on each use of 1pw on my iphone even when 1pw is already open and logged into. If this is the problem you are having, there is now after many months evidently a fix, but it is not being made available to paying customers for some reason. Sounds like it will be months more before it is made available.

I'm running 8.10. That appears to be the latest build.