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Forum Discussion
Former Member
3 years agoSuper slow performance
Hello everyone,
I am using 1Password for Mac 8.9.8 (80908009) on macOS 12.6.1 (CPU Apple M1 Pro, 32GB RAM) and since this last update the stand alone application has become super slow and unrespon...
1P_Tommy
Moderator
3 years ago@georgehekt
Can you try a reinstall? I've had a couple of uses (email) indicate this helped their performance. If you're keen to do that here are the steps.
Make sure all of your data is available on https://my.1password.com and ensure you have a copy of your 🚒 Emergency Kit along with your password.
Your data is maintained outside of the app and will be completely safe. * Please be mindful to follow the steps below, especially the part about NOT using an app cleaner. They have been known to remove user's data, and we DO NOT want that to happen.
- Quit all open web browsers, especially Safari.
- Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click on the helper and select quit.
- If 1Password 8 is not open then please continue on.
- Drag 1Password from the Applications folder to the Trash. Do not use an "app cleaner" or "uninstaller" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
- Restart the Mac.
- Download 1Password 8
- Quit any open web browsers and then install 1Password.
- Open and unlock 1Password before opening your web browser.