Forum Discussion

strickland815's avatar
strickland815
New Contributor
26 days ago

Re: macOS: After Updating to 1Password for Safari 8.12.4 autofill for many sites no longer works

After a recent "update" from 1Password (browser extension 8.12.4.46 on MacOS Safari), it has moved the icon in the browser to the left of the URL address window and introduced a number of problems. Websites that were fine before no longer function. I have to switch back and forth and copy/paste passwords most of the time.

Now for the larger issue - support. Where is a tech support phone number? I get it that the company is saving money and being more efficient but I opened a support ticket (#ZXI-54789-543) online seven days ago and have yet to hear back after multiple follow-up attempts. It would be nice to have the option to call tech support if we need to. The problem with online only tech support is exactly what I'm experiencing with this paid product. I have been in the IT industry for many years and this has to be up there with the worst support around - this isn't my first support case with 1Password. 

It seems that they change and update the product and break things repeatedly. I want a password manager that works and doesn't require me to manually jump through hoops to do what it should automatically fill. 

1 Reply

Replies have been turned off for this discussion
  • strickland815's avatar
    strickland815
    New Contributor
    26 days ago

    For reference, I have the 1Password app showing 8.12.5. The browser extension for Safari still shows 8.12.4.46. The extension says that it will automatically update to the latest version if you restart the browser - not quite. I have restarted the browser twice, rebooted the iMac and still no update. What's interesting is that the release notes for 8.12.5 shows the following info. How exactly do they keep breaking things with updates? Is there no regression testing? This is basic stuff folks. Even the update process is broken here on the extension.

    This is a Safari-only release.

    • We’ve fixed an issue that would prevent Autofill from working properly on many websites."