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mj's avatar
mj
New Contributor
2 months ago

Support requests unanswered

Hello,

Two of my support requests have been left unanswered for more 7 days. I have received confirmation emails with support ticket IDs, but haven't received any response since.

The tickets were created via email, sent from my 1Password account email (also same email that I have registered on this forum with). Can't share the ticket IDs due to privacy concerns.

Could you please take a look at the tickets?

1password.com

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  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    2 months ago

    Hi mj​, I'm really sorry for the delay here.

    I can confirm that we've received your email, and a support ticket is open with our team. One of my colleagues will reach out to you as soon as possible. 

    To avoid duplicating efforts, I've closed this community thread.

    - Gem