Re: What justifies the huge subscription price increase?

I am a launch special customer for a family subscription, and the email announcing the pricing change said that my “current rate” was $59.88 and not the $48 that I actually pay. So my thought was “hmm, maybe since they misquoted my price it doesn’t affect launch special customers and I got this email by mistake.”

So I replied to the email, as it advised me to do if I had any questions. Hours later I get an autoreply that did not answer my question. And was just a rehash of the original email. Cool, fine, I’m guessing support is overwhelmed. It says “reply to this email and a member of our team would be happy to help further.”

That has not happened. I’ve replied two more times and have received the same autoreply a total of three times now. So instead I come here in the hopes that a human will see it: are launch special customers affected by the pricing change? Will there be an increase but still some sort of discount over the new regular rate or are we really looking at a 50% increase? If the original email or the autoreply had correctly told me my price, I’d already have my answer -  but it didn’t, so I’m holding out hope.