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BMorearty's avatar
BMorearty
New Contributor
9 months ago

Sync from browser extension to Mac app is very slow

I've had this problem for years and have reported it in the past. It's incredibly frustrating. I use Firefox on a Mac. When I create and save a new login item, the sync from the browser extension to...
browser extension
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
9 months ago

BMorearty 

Thanks for answering those questions! That confirms that the issue is with the 1Password desktop app's connection to your 1Password account. Closing and re-opening the main window of the 1Password app doesn't stop 1Password's background processes so the app might not have locked in your previous tests. 

So that I can investigate this further, I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/sync-from-browser-extension-to-mac-app-is-very-slow/153756/replies/153802
  • Your forum username: BMorearty


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

BMorearty's avatar
BMorearty
New Contributor
9 months ago

Thanks, Dave. The support ticket ID is MUT-65192-148.

 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    9 months ago

    Thank you for posting the Support ID! I see that you're already speaking to my colleagues over email, please continue the conversation there.

    -Dave