Forum Discussion

johnbw's avatar
johnbw
New Contributor
2 years ago

Sync not working between web and Windows App version 8.9.14

I've added info to an existing record in the web app and a new record in a Windows app. Neither is syncing with the other. I've exited both apps and re-logged-in. Still no sync after an hour. I...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
2 years ago

Hi johnbw,

I'm sorry to hear of the syncing troubles you encountered with 1Password 8 for Windows, but glad things seem to be resolved.

It does sounds as though MFA authentication was the troubles here. If you recently turned on two-factor authentication for your 1Password account, but had yet to authenticate, 1Password 8 would be unable to sync to 1Password.com. In a recent release, (1Password 8.9.12), we've added an offline indicator which you can click to try and reconnect which would prompt you for MFA if authentication is needed. This icon appears in the title bar if the app is not connected:

If you run into troubles again in the future, give this a try and let us know if this helps!