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slipperysam's avatar
slipperysam
New Contributor
12 months ago

System auth failing after sleep

Just as the title says. I'm on Arch linux and this started happening after a recent upgrade. Anyone else notice this?

If I reboot, system auth works as expected (can click the fingerprint icon and use fprint successfully). If I close the lid or otherwise enter sleep from idling, system auth no longer works (clicking on the fingerprint does the "shake" thing). This is true both for browser/extension prompts and terminal prompts for SSH keys.

Hoping someone has a fix for this. Thanks!

1Password Version: 1Password for Linux 8.10.30 (81030032)
Extension Version: Not Provided
OS Version: Linux 6.8.7.arch1-2
Browser: Not Provided

linux

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    12 months ago

    slipperysam

    Thank you for posting the Support ID! One of my colleagues will send you a reply as soon as they've reviewed your diagnostics report. 🙂

    -Dave

    ref: SJN-73628-832

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    12 months ago

    Hello slipperysam! 👋

    I'm sorry that system authentication isn't working to unlock 1Password after your device sleeps. Are you still able to use system authentication (your fingerprint) to unlock the device itself after it sleeps? If you can then can you try these steps:

    1. Open and unlock 1Password.
    2. Turn off "Unlock using system authentication" in Settings > Security.
    3. Restart your device and then open and unlock 1Password again.
    4. Turn on "Unlock using system authentication".

    Then put your device to sleep and try to unlock 1Password again. If the same issue occurs then I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Linux)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave