Just as the title says. I'm on Arch linux and this started happening after a recent upgrade. Anyone else notice this?
If I reboot, system auth works as expected (can click the fingerprint icon and use fprint successfully). If I close the lid or otherwise enter sleep from idling, system auth no longer works (clicking on the fingerprint does the "shake" thing). This is true both for browser/extension prompts and terminal prompts for SSH keys.
Hoping someone has a fix for this. Thanks!
1Password Version: 1Password for Linux 8.10.30 (81030032) Extension Version: Not Provided OS Version: Linux 6.8.7.arch1-2 Browser: Not Provided
I'm sorry that system authentication isn't working to unlock 1Password after your device sleeps. Are you still able to use system authentication (your fingerprint) to unlock the device itself after it sleeps? If you can then can you try these steps:
Open and unlock 1Password.
Turn off "Unlock using system authentication" in Settings > Security.
Restart your device and then open and unlock 1Password again.
Turn on "Unlock using system authentication".
Then put your device to sleep and try to unlock 1Password again. If the same issue occurs then I'd like to ask you to create a diagnostics report from your Windows PC:
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Just as the title says. I'm on Arch linux and this started happening after a recent upgrade. Anyone else notice this?
\n\n
If I reboot, system auth works as expected (can click the fingerprint icon and use fprint successfully). If I close the lid or otherwise enter sleep from idling, system auth no longer works (clicking on the fingerprint does the \"shake\" thing). This is true both for browser/extension prompts and terminal prompts for SSH keys.
\n\n
Hoping someone has a fix for this. Thanks!
\n\n\n\n
1Password Version: 1Password for Linux 8.10.30 (81030032) \nExtension Version: Not Provided \nOS Version: Linux 6.8.7.arch1-2 \nBrowser: Not Provided
","body@stringLength":"724","rawBody":"
Just as the title says. I'm on Arch linux and this started happening after a recent upgrade. Anyone else notice this?
\n\n
If I reboot, system auth works as expected (can click the fingerprint icon and use fprint successfully). If I close the lid or otherwise enter sleep from idling, system auth no longer works (clicking on the fingerprint does the \"shake\" thing). This is true both for browser/extension prompts and terminal prompts for SSH keys.
\n\n
Hoping someone has a fix for this. Thanks!
\n\n\n\n
1Password Version: 1Password for Linux 8.10.30 (81030032) \nExtension Version: Not Provided \nOS Version: Linux 6.8.7.arch1-2 \nBrowser: Not Provided
\n","kudosSumWeight":0,"postTime":"2024-04-30T09:58:43.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:linux","text":"linux","time":"2025-01-27T11:33:34.855-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:107663_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":43},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"...nd use fprint successfully). If I close the lid or otherwise enter sleep from idling, system auth no longer works (clicking on the fingerprint does the \"shake\" thing). This is true both for 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System auth failing after sleep","moderationData":{"__ref":"ModerationData:moderation_data:107666"},"body":"
Thank you for posting the Support ID! One of my colleagues will send you a reply as soon as they've reviewed your diagnostics report. 🙂
\n\n
-Dave
\n\n
ref: SJN-73628-832
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Support ID: SJN-73628-832
\n\n
Thanks!
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I'm sorry that system authentication isn't working to unlock 1Password after your device sleeps. Are you still able to use system authentication (your fingerprint) to unlock the device itself after it sleeps? If you can then can you try these steps:
\n\n\n
Open and unlock 1Password.
\n
Turn off \"Unlock using system authentication\" in Settings > Security.
\n
Restart your device and then open and unlock 1Password again.
\n
Turn on \"Unlock using system authentication\".
\n\n\n
Then put your device to sleep and try to unlock 1Password again. If the same issue occurs then I'd like to ask you to create a diagnostics report from your Windows PC:
Please do not post your diagnostic report to the forum. This is for your privacy and security.
\n
\n\n
Please send the entire file.
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n
-Dave
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