Forum Discussion

Former Member's avatar
Former Member
3 years ago

System restore: Master Password` not working

Hi, I had to restore a backup, and I have my email, and secret key, but for some reason, my Master Password works to login but not to set up the accounts, so I cannot access my data. How can I ...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi there @brihi51

Before recommending any particular course of action, I'd like to ask you to create a diagnostics report from your Mac:

☞ Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

⚠️ Don't post your diagnostics report here.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! :)

— Grey