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AgingKeeper's avatar
AgingKeeper
Dedicated Contributor
5 months ago

Tap to copy not working

For background, I’ve been regularly having a problem where the Safari extension is not working properly.  It won’t open even though the app has been opened.  I then need to open a new tab and things ...
browser extension
AgingKeeper's avatar
AgingKeeper
Dedicated Contributor
5 months ago

I just tested this on my iPad with the login credentials for this community site (I did not let it autofill for this test).  I tapped the username and a menu opened, where I can then tap a second time and copy then pasted into the username field.  Repeated this with password.  Previously all I needed to do was tap one time and the contents of the fields were copied (the word copied would appear).  Not sure about ellipses I mentioned, not near the username and password field on the iPad.  Will test with the Mac a bit later today.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

AgingKeeper​ 

Thanks for the reply. So that I can better understand the situation can you create a screen recording of what you see on your iPad: Record the screen on your iPhone, iPad, or iPod touch

Once you've created the screen recording please send an email to support@1Password.com and include a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you a secure upload link for the screen recording. 

-Dave