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Forum Discussion
System
3 years agoSuper Contributor
Tapping the "Passwords" prompt above the keyboard does nothing
This discussion was created from comments split from: AutoFill issues.
1P_Dave
Moderator
3 years ago@onepassname
Thank you for the reply and I'm sorry for the continued trouble. The thread that you linked to does't seem related since it involves iOS system prompts that AutoFill doesn't allow 1Password to fill into.
Regarding the issue that you reported, I am seeing a few other similar reports from customers. Would you mind trying to reinstall the app? That appears to have helped some folks. Try these steps:
- Log in to your 1Password account on 1Password.com (in the browser, not the app).
- Verify that you can see all of your items in the browser.
- Download and save the Emergency Kit for your account: Get to know your Emergency Kit
- Reset the 1Password app on your iPhone: How to reset the 1Password app on a specific device
Add your account back to the app and then try to fill a login. Let me know if the issue occurs again and I can help further.
-Dave
ref: cst3/-/issues/185