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Llvwbug's avatar
Llvwbug
New Contributor
4 months ago

Newbie who cannot get into 1Password account

Newbie , just paid this morning for 2 different accounts. I tried to put in a password in setting first account when I had to go back and generate a password but then I lost my place to enter it. Talked to a bot for help. Not getting anywhere the bot set up a live rep who had a ticket # for me but sent a email that said wait for him to get back with me. Never did all day. 
I ended up setting up a new account and that time it said I already had an account. So it’s a catch 22 for me. I paid for 2 accounts and still not able to use even 1 of them. I feel like they ripped me off. Anyone have a help for me. 
thank you in advance 

llvwbug

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notice says 1Password Passkeys have a bug.","id":"message:154543","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:154543","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:15446"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:154543"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:154543"},"body":"

The notice shown (when trying to create my 1st passkey for their site) is undated, so is this still a valid bug?

Thx,

G

","body@stringLength":"508","rawBody":"

The notice shown (when trying to create my 1st passkey for their site) is undated, so is this still a valid bug?

Thx,

G

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The team is aware of a bug report and working on a resolution. It (resolution) does not seem to be in the current release. Please be sure to keep your instances up to date to ensure you get the relevant fix when it is released.

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