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wolfspyre's avatar
wolfspyre
New Contributor
2 years ago

telemetry popup breaks 1password mobile if no network connection exists

Hi all!!

I've been using 1p forever. Love it, and love all the work you're putting into making it the ubiquitously safe space that it is.

Thank you.

THAT BEING SAID.

the popup request to share telemetry with 1password can't be dismissed, or accepted if there's no network connectivity.... and when you need to get into 1password to get credentials in order to get connectivity, this presents a bit of a problem.

:/

1Password Version: 8.10.12
Extension Version: 2.13.0
OS Version: iOS 17.0 (21A5312c)
Browser: yes, have some.

ios

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello wolfspyre! 👋

    I'm sorry that you ran into this issue, our developers are aware that the prompt can't be interacted with in certain situations when a device is offline. We have an internal work item open to investigate this further and to hopefully resolve the issue with a future update.

    When you reconnect to WiFi or cellular data you'll be able to interact with the prompt and make your selection.

    Thank you for reporting the issue and for your kind words about 1Password! We're happy to have you with us. 🙂

    -Dave

    ref: dev/core/core#23364

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Hi all!!

\n\n

I've been using 1p forever. Love it, and love all the work you're putting into making it the ubiquitously safe space that it is.

\n\n

Thank you.

\n\n

THAT BEING SAID.

\n\n

the popup request to share telemetry with 1password can't be dismissed, or accepted if there's no network connectivity.... and when you need to get into 1password to get credentials in order to get connectivity, this presents a bit of a problem.

\n\n

:/

\n\n
\n\n

1Password Version: 8.10.12
\nExtension Version: 2.13.0
\nOS Version: iOS 17.0 (21A5312c)
\nBrowser: yes, have some.

","body@stringLength":"642","rawBody":"

Hi all!!

\n\n

I've been using 1p forever. Love it, and love all the work you're putting into making it the ubiquitously safe space that it is.

\n\n

Thank you.

\n\n

THAT BEING SAID.

\n\n

the popup request to share telemetry with 1password can't be dismissed, or accepted if there's no network connectivity.... and when you need to get into 1password to get credentials in order to get connectivity, this presents a bit of a problem.

\n\n

:/

\n\n
\n\n

1Password Version: 8.10.12
\nExtension Version: 2.13.0
\nOS Version: iOS 17.0 (21A5312c)
\nBrowser: yes, have some.

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telemetry popup breaks 1password mobile if no network connection exists","moderationData":{"__ref":"ModerationData:moderation_data:45799"},"body":"

Hello wolfspyre! 👋

\n\n

I'm sorry that you ran into this issue, our developers are aware that the prompt can't be interacted with in certain situations when a device is offline. We have an internal work item open to investigate this further and to hopefully resolve the issue with a future update.

\n\n

When you reconnect to WiFi or cellular data you'll be able to interact with the prompt and make your selection.

\n\n

Thank you for reporting the issue and for your kind words about 1Password! We're happy to have you with us. 🙂

\n\n

-Dave

\n\n

ref: dev/core/core#23364

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