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zznalogic's avatar
zznalogic
New Contributor
2 months ago

the 1Password client cannot be installed on Windows 10 Pro

I’m encountering an issue where the 1Password client cannot be installed on Windows 10 Pro, version 22H2 (build 19045.5737). Are there any solutions to this problem?

 

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  • Apolymoxic's avatar
    Apolymoxic
    New Contributor
    15 days ago

    I, too, have this issue. Same exact hardware and 1P. Phone is not in developer mode or have any strange setting. 

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    18 days ago

    Hi bpenkacik​, and oliverl42​! Thank you both for raising this issue.

    To your point Oliver, I can see we have notes that historically 1Password for Android did fill the Fidelity app, but an update in that app seems to have altered this behavior. Financial and other high security apps often have sign in pages that are tricky to fill. While certainly well intentioned, it can cause some headaches as well. 

    I've gone ahead and added you both as affected users on the internal issue we have for this. Thank you again for your attention here!

    16229

  • oliverl42's avatar
    oliverl42
    New Contributor
    18 days ago

    I have the same issue.  I swear it used to work...the app says it is linked to Fidelity.  Same hardware and 1P.    April 5 update.  No beta software.

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I’m encountering an issue where the 1Password client cannot be installed on Windows 10 Pro, version 22H2 (build 19045.5737). Are there any solutions to this problem?

 

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the 1Password client cannot be installed on Windows 10 Pro","moderationData":{"__ref":"ModerationData:moderation_data:155778"},"body":"

Hello zznalogic​! 👋

\n

I'm sorry that you're running into trouble when installing 1Password on your Windows PC. There are a few reasons why you might see the error in your screenshot, such as anti-virus software interference or a pending Windows update. Try the following: 

\n
    \n
  1. Make sure that all pending Windows updates are installed.
    2. \n
  2. Restart your PC. 
    3. \n
\n


Then try installing 1Password again. If that still doesn't work then I'd like you to send in some log files from the Windows PC where the problem is occurring. This can help us narrow down the cause of the issue:

\n
    \n
  1. Press the Start button on your keyboard (it may have a Windows icon on it). This will bring up your Windows search bar.
    2. \n
  2. Copy and paste this into the Windows search bar: %localappdata%\\1Password\\logs\n\n
    3. \n
  3. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder.
    4. \n
\n


Send the folder as an attachment to support@1Password.com and include the following: 

\n\n


Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

\n

-Dave

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