Forum Discussion

Anonymous's avatar
Anonymous
2 years ago

The 1Password for Windows installer does not install on Windows 11

Downloaded 1PasswordSetup-latest.exe file version 8.10.9.46 to install on Windows 11 Business version 10.0.22621 on a Lenovo 21BT001PUS running a 12th Gen Intel i7 with 16Gb RAM. Ran the file with Ad...
windows
HNofX82's avatar
HNofX82
Dedicated Contributor
2 months ago

I had same exact issue while installing 1password. 
Went to location mentioned above (not in safe mode) executed the mixundle file with appinstaller. 
Asked to reinstall and then launched the application, I can now see I have the latest release 8.1.12.1

Attached logs here for reference. I think i am not allowed to attach .zip files

1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
2 months ago

Hi HNofX82​ , I'm sorry to hear that you've encountered an installation issue.

If you'd like for our team to take a closer look at what happened here, you can attach the logs you've mentioned in an email to: support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/the-1password-for-windows-installer-does-not-install-on-windows-11/128049
  • Your forum username: HNofX82

 

You'll receive a reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks!

  • HNofX82's avatar
    HNofX82
    Dedicated Contributor
    2 months ago

    I hope 1password team  add one more special place (text area) in members replies, where they can attach sensitive information, like logs or other screenshot etc

    I have seen this of many discussion forums.