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The attempt to upgrade from 7 to 8 failed.
The attempt to upgrade from 7 to 8 failed.
But now version 7 no longer opens the safe - and no longer accepts my password, which is accepted on 3 other devices without any problems.
How can I do ...
GreyM1P
1Password Team
1Password TeamHi there @CRG
In 1Password 7, you might have had a vault called Primary, which wouldn't have been syncing with your 1Password account. The "Master Password" you would have used to unlock 1Password 7 would have been the password for that Primary vault.
In 1Password 8, you always use your account password to unlock. Make sure you can sign in to 1Password.com. If you can, that account password should also work to unlock the main 1Password app.
If you can't sign in to 1Password.com, please let me know. :)
— Grey
