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Former Member's avatar
Former Member
3 years ago

The attempt to upgrade from 7 to 8 failed.

The attempt to upgrade from 7 to 8 failed. But now version 7 no longer opens the safe - and no longer accepts my password, which is accepted on 3 other devices without any problems. How can I do ...
macos
Former Member's avatar
Former Member
3 years ago

A vault called Primary: Yes.
Make sure you can sign in to 1Password.com: Yes.
If you can, that account password should also work to unlock the main 1Password: No!

Neither the old nor the master/secret password work.

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attempt to upgrade from 7 to 8 failed.","id":"message:94270","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:94270","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:94270"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:94270"},"body@stripHtml({\"truncateLength\":200})":" The attempt to upgrade from 7 to 8 failed. \nBut now version 7 no longer opens the safe - and no longer accepts my password, which is accepted on 3 other devices without any problems. \nHow can I do ...","body@stringLength":"821","rawBody":"

The attempt to upgrade from 7 to 8 failed.
\nBut now version 7 no longer opens the safe - and no longer accepts my password, which is accepted on 3 other devices without any problems.
\nHow can I do a \"reset\" from version 7 to a Mac?

\n\n
\n\n

1Password Version: 7
\nExtension Version: Not Provided
\nOS Version: 12.6.2 (21G320)
\nBrowser:_ Safari
\nReferrer: forum-search:The attempt to upgrade from 7 to 8 failed. But now version 7 no longer opens the safe - and no longer accepts my password, which is accepted on 3 other devices without any problems. How can I do a \"reset\" from version 7 to a Mac?

\n","kudosSumWeight":0,"postTime":"2022-12-14T07:02:52.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:94270_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":185},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

The attempt to upgrade from 7 to 8 failed.
\nBut now version 7 no longer opens the safe - and no longer accepts my password, which is accepted on 3 other devices without any problems.
\nHow can I do a \"reset\" from version 7 to a Mac?

\n\n
\n\n

1Password Version: 7
\nExtension Version: Not Provided
\nOS Version: 12.6.2 (21G320)
\nBrowser:_ Safari
\nReferrer: forum-search:https://1password.community/search?Search=The%20attempt%20to%20upgrade%20from%207%20to%208%20failed.%20But%20now%20version%207%20no%20longer%20opens%20the%20safe%20-%20and%20no%20longer%20accepts%20my%20password%2C%20which%20is%20accepted%20on%203%20other%20devices%20without%20any%20problems.%20How%20can%20I%20do%20a%20%22reset%22%20from%20version%207%20to%20a%20Mac%3F%20

"},"Conversation:conversation:94270":{"__typename":"Conversation","id":"conversation:94270","solved":false,"topic":{"__ref":"ForumTopicMessage:message:94270"},"lastPostingActivityTime":"2022-12-14T07:36:28.000-08:00","lastPostTime":"2022-12-14T07:36:28.000-08:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:94270":{"__typename":"ModerationData","id":"moderation_data:94270","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:94270_1":{"__typename":"Revision","id":"revision:94270_1","lastEditTime":"2022-12-14T07:02:52.000-08:00"},"ForumReplyMessage:message:94272":{"__typename":"ForumReplyMessage","id":"message:94272","conversation":{"__ref":"Conversation:conversation:94270"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:94270/message:94272","revisionNum":1,"uid":94272,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: The attempt to upgrade from 7 to 8 failed.","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:94272"},"parent":{"__ref":"ForumTopicMessage:message:94270"},"body":"

A vault called Primary: Yes.
\nMake sure you can sign in to 1Password.com: Yes.
\nIf you can, that account password should also work to unlock the main 1Password: No!

\n\n

Neither the old nor the master/secret password work.

","body@stringLength":"242","rawBody":"

A vault called Primary: Yes.
\nMake sure you can sign in to 1Password.com: Yes.
\nIf you can, that account password should also work to unlock the main 1Password: No!

\n\n

Neither the old nor the master/secret password work.

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