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Forum Discussion
The attempt to upgrade from 7 to 8 failed.
The attempt to upgrade from 7 to 8 failed.
But now version 7 no longer opens the safe - and no longer accepts my password, which is accepted on 3 other devices without any problems.
How can I do ...
GreyM1P
1Password Team
1Password Team@CRG
Sorry to hear you're still having trouble. In which case, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
⚠️ Don't post your diagnostics report here.
With your email please include:
- A link to this thread: https://1password.community/discussion/135991/the-attempt-to-upgrade-from-7-to-8-failed
- Your forum username:
CRG
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! I look forward to hearing from you.
