Starting this morning, whenever I attempted to login to the Safari extension, it appears to crash with the message that the database maybe corrupted as the connection was terminated (will get a image to upload when it happens again). This even after having done the following: Checked that I am using the current version of 1Password for Safari (v2.10.0) Am on the current most up to date version of Mac OS Ventura Quit and restarted both Safari and 1Password Even with all this, I am still getting the message (via a lovely full Safari page background. :)) Anyone else have this issue? I will restart my Mac as well (an M1 Mac mini) and provide feedback; but this is the first time I have seen this type of issue with the Safari extension. Any feedback would be appreciated. Anthony 1Password Version: 8.10.4 Extension Version: 2.10.0 OS Version: 13.3.1 Browser:_ Safari

Same. Happening often for me since this AM.

I will update all, after a full reboot of my Mac, the error seems to have gone away.

@balckmacx Are you resetting the Safari history? Was this after the update to 1Password in the browser or random after having used it previously?

@HuanterHillegas Please see my message above to BlackMacX

Hi ag_tommy, So, to answer your question, yes I do reset/clear my Safari History, just before I prepare to close/quit it. That said, the issue stopped happening yesterday after I rebooted my Mac mini; but has started again this morning (see attached image). The message is new and not what the extension previously did. I do also have to say, that this morning, before the issue started to present again (it only just did, as of ~7:30am PDT, not prior to this), it hadn't, even when I closed and cleared my History earlier today. Additionally, and this is to just bolster things for your information, as per the image suggestion, I have not changed my 1Password settings in weeks, so the suggestion, in the image, to check them, would suggest the extension's functions have changed. I will admit, I rarely use the extension directly, as I find it often crashes and/or doesn't work as seamlessly as one would assume/like. I have to open 1Password more often, as the 1P extension often cannot find/see all the entries/etc., in the 1P vaults (I know how to get it to see "everything" but it cannot always find them, so using 1P has become the default action I take, as it reduces said problems).

"The database was terminated." error message in the browser

76 Replies

1P_David
1Password Team
3 years ago
Thanks for confirming, @Terri! I'm happy to hear that you're still seeing all your items. 🙂
Former Member
3 years ago
Actually they are there... it was just showing suggestions. Sorry, my bad. I saw the error message and when I opened it I panicked.

Terri
1P_David
1Password Team
3 years ago
Hi @Terri,

Can you confirm if you're still not seeing your items appear in the 1Password for Safari extension pop-up after restarting your Safari browser? Also, did this happen after clearing the history/cache in Safari or after taking another action?
Former Member
3 years ago
I am seeing the same issue in Safari.. now my 1password in Safari is empty. I had a moment of panic! But I notice my desktop version still has all of my data. Please provide a fix for this issue!!
Former Member
3 years ago
Hey @"Will Price", sorry to hear about the issues you've encountered on the App Store Connect website. Our developers have taken a look and have found that the behavior on that website occurs even when 1Password for Safari is disabled. Could you temporarily turn off 1Password for Safari, go to the App Store Connect website, and see if the behavior is still present?

I have been unable to reproduce the behavior on my end, but please do let me know what you find. I look forward to hearing back.
Former Member
3 years ago
Ditto. I do not clear cache ever and do not have cookies blocked, yet this is quite repeatable. Also "You can dismiss the message and 1Password should work as expected" is not true. The moment this happens, the site is logged out, and App Store Connect is a lengthy login process, and since this happens all the time shortly after login to the site usually within just a few clicks, it makes Safari totally unusable.
k_alexander
New Contributor
3 years ago
steph_giles I am not sure. I will monitor and report back.
steph_giles
1Password Team
3 years ago
Hey k_alexander,

Do you notice it happening when you try to visit a particular website?
k_alexander
New Contributor
3 years ago
steph_giles I am suddenly experiencing this randomly, AND I 1) do not clear my cache, and 2) do not have "block all cookies" checked.
steph_giles
1Password Team
3 years ago
Hey everyone,

I’d like to provide some detail on the message you are seeing in Safari. Firstly, I just want to clarify, this will not affect your 1Password data. When you clear Safari’s history, or other settings in the browser it may trigger the error message as you have seen. Allow me to explain briefly:

In Safari, the indexedDB data of 1Password for Safari, which contains all the settings and processes to establish 1Password’s functionality, also gets wiped out when Safari clears cache/history.

This behaviour can also happen it you have “Block all cookies” enabled under Safari’s Settings > Privacy tab

Our team have been working hard to get 1Password working as expected after clearing your history. Prior to the version 2.10.0 update, we would need to restart Safari or try other workarounds for 1Password to work properly again in Safari.

However, as mentioned in the error message, we have improved the behaviour when the indexedDB data is wiped in Safari, which is stated in the error message as “The database was terminated”. You can dismiss the message and 1Password should work as expected.

For more information, please check our article here: If you see “The database was terminated” in Safari

If you are seeing this message when visiting a specific website, please let us know so we can take a closer look at this.

Let us know if you have any questions.