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desmax's avatar
desmax
New Contributor
4 years ago

the exception unknown software exception occurred

When I open the 1Password app in Windows 10, I a dialog box with error appears:

The Exception unknown software exception (0xe06d7363) occurred in the application at location 0x000000007659B502

I tried uninstall / reinstall, but problem persists

How to resolve?

1Password Version: 7.9.828
Extension Version: Not Provided
OS Version: Windows 10
Referrer: forum-search:unknown exception error

windows

3 Replies

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  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hello again desmax, thanks for getting back to us with the support ID #. We'll take a look and be in touch with you soon! :)

    ref: #NMB-58254-584

  • desmax's avatar
    desmax
    New Contributor
    4 years ago

    Thanks for the quick reply. I have sent off an email to support, following the instructions that you provided.

    Here's the Support ID: [#NMB-58254-584]

    thx

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi desmax:

    Sorry to hear you're running into trouble here. Since we'll need to take a closer look at what's going on here, I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!