Sorry to hear you're running into trouble here. Since we'll need to take a closer look at what's going on here, I'd like to ask you to create a diagnostics report from your Windows PC:
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When I open the 1Password app in Windows 10, I a dialog box with error appears:
\n\n
The Exception unknown software exception (0xe06d7363) occurred in the application at location 0x000000007659B502
\n\n
I tried uninstall / reinstall, but problem persists \n
\n\n
How to resolve?
\n\n\n\n
1Password Version: 7.9.828 \nExtension Version: Not Provided \nOS Version: Windows 10 \nReferrer: forum-search:unknown exception error
","body@stringLength":"962","rawBody":"
When I open the 1Password app in Windows 10, I a dialog box with error appears:
\n\n
The Exception unknown software exception (0xe06d7363) occurred in the application at location 0x000000007659B502
\n\n
I tried uninstall / reinstall, but problem persists \n
\n\n
How to resolve?
\n\n\n\n
1Password Version: 7.9.828 \nExtension Version: Not Provided \nOS Version: Windows 10 \nReferrer: forum-search:unknown exception error
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Hello again desmax, thanks for getting back to us with the support ID #. We'll take a look and be in touch with you soon! :)
\n\n
ref: #NMB-58254-584
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Thanks for the quick reply. I have sent off an email to support, following the instructions that you provided.
\n\n
Here's the Support ID: [#NMB-58254-584]
\n\n
thx
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Sorry to hear you're running into trouble here. Since we'll need to take a closer look at what's going on here, I'd like to ask you to create a diagnostics report from your Windows PC:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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1Password Team
