Forum Discussion

Former Member's avatar
Former Member
3 years ago

The extension is not working on Edge

I get this stuck on syncing error I tried deleting cache, cookies and everything from the browser, also reinstalled it multiple times, nothing worked and it says am running latest versions on bro...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hi @44JAX44

I'm sorry for the trouble you are having with 1Password in Edge, thank you for sharing the steps you have taken so far.

I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!