Forum Discussion

Former Member's avatar
Former Member
4 years ago

The Safari extension 2.3.7 becomes unresponsive on awaking computer (MacOS 12.4)

After awaking from sleep, the extension is locked, and there is no response to clicking. Nothing works to engage 1Password in Safari, there's not autofill, etc. Works perfectly fine in other browsers...
browser extension
Former Member's avatar
Former Member
4 years ago

Hey @chrisrosenbaum, sorry about the issues you're seeing in 1Password for Safari. Does it help if you right-click on the 1Password icon in Safari, click Settings, go to General and turn off/on Integrate with 1Password App?

In the meantime, I'd like you to reproduce the behavior and send over the following so we can take a closer look at what may be going on:

  • The extension console log: https://support.1password.com/cs/extension-console-log/
  • A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/132655/the-safari-extension-2-3-7-becomes-unresponsive-on-awaking-computer-macos-12-4#latest
* Your forum username: chrisrosenbaum

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!