Forum Discussion

Anonymous's avatar
Anonymous
2 years ago

This my.1password.com page can’t be found

Hi,

When i try to access my.1password.com for sign-in i first get a security alert that there is some problem with the SSL cert. If i choose to ignore the risk and proceed anyway i get "This my.1password.com page can’t be found".
Please help, i need to sign in :/

I have tried on firefox, brave and chrome with the same error. I have also tried in my browser on my phone and i get the same error there. When try to sign-in in the app i get a wrong password error even thou the password is correct and i can unlock the 1password app on mobile and on another laptop where i am already signed in to.. I also tried to manually enter all details in the app and also used scan qr code feature to auto fill information.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: linux, android
Browser:_ brave, firefox, chrome

browser extension

3 Replies

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey @eggster,

    I'm sorry for the delayed response.

    Can you let me know if you are still having difficulty signing in?

  • Anonymous's avatar
    Anonymous
    2 years ago

    It seems you're trying to access 1Password from within some company intranet, and the site isn't accessible either by company policy or by defective internet access configuration from your company.

    It also may be you're target of some man-in-the-middle attack to sniff your data and this certificate was inserted by the attacker. However, if it's from within some company intranet, this is probably not an attack but instead an attempt by the company to monitor internet access.

  • Anonymous's avatar
    Anonymous
    2 years ago

    Here is the full error i get in the browser

    ```
    NET::ERR_CERT_AUTHORITY_INVALID
    Subject: active-directory-ces-elb-711304234.us-east-1.elb.amazonaws.com

    Issuer: ad-DD-SUBCA-CA

    Expires on: 25 Mar 2023

    Current date: 2 May 2023

    PEM encoded chain:
    -----BEGIN CERTIFICATE-----
    MIIIlDCCBnygAwIBAgITbQAAEZlkMGXODLXaswAAAAARmTANBgkqhkiG9w0BAQsF
    ADBdMRMwEQYKCZImiZPyLGQBGRYDY29tMRkwFwYKCZImiZPyLGQBGRYJZGF0YWRv
    Z2hxMRIwEAYKCZImiZPyLGQBGRYCYWQxFzAVBgNVBAMTDmFkLURELVNVQkNBLUNB
    MB4XDTIxMDMyNTE2MjgxOFoXDTIzMDMyNTE2MjgxOFowgZoxCzAJBgNVBAYTAlVT
    MQswCQYDVQQIEwJOWTEMMAoGA1UEBxMDTllDMRYwFAYDVQQKEw1EYXRhZG9nLCBJ
    bmMuMQ8wDQYDVQQLEwZDb3JwSVQxRzBFBgNVBAMTPmFjdGl2ZS1kaXJlY3Rvcnkt
    Y2VzLWVsYi03MTEzMDQyMzQudXMtZWFzdC0xLmVsYi5hbWF6b25hd3MuY29tMIIC
    IjANBgkqhkiG9w0BAQEFAAOCAg8AMIICCgKCAgEA9MM9FU1Ycw1w55CThD+KkxEX
    RXKKgcsV7+JTJULDAzTyzmjUlKaihZrcVV2aWcnFVkJGLFxAfm4BnPTAh/72vZbG
    nMRf3ntC9bvK789bGe6NQVvNKt1PmWZHqZueqXmJqc49lC8EFDVyWlb6yQ/2+Jd1
    EYDhnf11xewSulrLbVV0IJuFvQJZsCd53o9kPIJ7Nrci1w172y/uXXujR20adIZp
    neQLdqxrMSmb3/4fq5Oi2wtlUU6EA/FIOPYH7Xb+B718NcAQnVmI/IVEX7MG7AyA
    Zc/ZpR2UFSpPtm5hvD8ThSF3T3k4X5XDzs/+v6Az5NUtmDjA7gSeofU2MQ/dcmWR
    G1qMpCtYeSugWehdZzPuJTkWIn+iGVmMrCrZbw0Xn3jfpnBh7NTVtTgjgAI+PSgf
    UbrFeK2eYVt+dSJbn4/YyIWY/a/si4vhMEayhFWGEJLYwtYJNImhRWlCj51t4Fwj
    IPzeL22G+J+rN+SI8sKjysAP1kyjSCjyacTwKWhT0qH9oj27O9D4ubSxcClIQerv
    +43FlyzW7B/olIkzfTGtL76xF/HiAMAHUrgXAgFkSS2Ew0hvJf31pFMFZ8YbnHI/
    IMXuhAhNcwZCqma2kVaFpRY6iBsOWi3ARjZoszvueetHn35jEopmjiGtd787iiIT
    3zkk3U66VK3/FGl9o60CAwEAAaOCAw0wggMJMA4GA1UdDwEB/wQEAwIFoDATBgNV
    HSUEDDAKBggrBgEFBQcDATB4BgkqhkiG9w0BCQ8EazBpMA4GCCqGSIb3DQMCAgIA
    gDAOBggqhkiG9w0DBAICAIAwCwYJYIZIAWUDBAEqMAsGCWCGSAFlAwQBLTALBglg
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    DgQWBBTsPtWC6yJXL71ZWvKBwLED+iogRjAfBgNVHSMEGDAWgBRMoBWuRUWb1jj0
    E5bvx7/HXxEZ8zCB1QYDVR0fBIHNMIHKMIHHoIHEoIHBhoG+bGRhcDovLy9DTj1h
    ZC1ERC1TVUJDQS1DQSxDTj1kZC1zdWJjYSxDTj1DRFAsQ049UHVibGljJTIwS2V5
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    Tj1BSUEsQ049UHVibGljJTIwS2V5JTIwU2VydmljZXMsQ049U2VydmljZXMsQ049
    Q29uZmlndXJhdGlvbixEQz1hZCxEQz1kYXRhZG9naHEsREM9Y29tP2NBQ2VydGlm
    aWNhdGU/YmFzZT9vYmplY3RDbGFzcz1jZXJ0aWZpY2F0aW9uQXV0aG9yaXR5MCEG
    CSsGAQQBgjcUAgQUHhIAVwBlAGIAUwBlAHIAdgBlAHIwYgYDVR0RBFswWYI+YWN0
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    fc8V9NHLKVTLRGA7fOKsktMeVSBo84ra0p5DH0QgbNtkHLllrwqagBu2G8CHNvMp
    QjuJowpjhNd/fY1hiTbyi9ZrAAQRvqjlxeDRudLhxaMbUyc9BDBkChkC6TOI5c9u
    k4X0177yW6kPi03BdjtPEgwKiApzqq5EzlJhl8BiB6CP4t9CcNq1HU3soAFQ3LiP
    Pt112mp5YtESq6zVdrpfH8LOhyxFgZ8Z7/xFwbbBvXlhkcFQx/uHE93z+mS7fK8F
    QZ/rTsAyls7c/eBfyVrgiTM0V2PZrbEPF77OzOvEunIZwnjMjqKKgO+8REhZoGbb
    cDPg1lfga3UP9rNhwUNydkid5+fkAENjH45UcTFV7DzIYUp5kM8iDXoMt4Rt3g83
    B3660rWpKsXac3iAsK/m9Q69qoGtinFkWX0tNWTELovIQPVTYwHBaR53GPectxOf
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    J0gyCX32atrXRRKpWmu8aw1hqQu7zDQciuk6L02aj2b1qZC/c+ch1Q==
    -----END CERTIFICATE-----
    -----BEGIN CERTIFICATE-----
    MIIGRTCCBC2gAwIBAgITegAAAAKPReJhV/h7ZAAAAAAAAjANBgkqhkiG9w0BAQsF
    ADAXMRUwEwYDVQQDEwxERC1ST09UQ0EtQ0EwHhcNMTkwMzEyMTkwMjMyWhcNMzkw
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    02NEUxYDvXrNZqbrAWDStR7thwR7o3LYfw==
    -----END CERTIFICATE-----
    ```