Forum Discussion

torsten67's avatar
torsten67
New Contributor
9 months ago

Time to sync Logins from Browser Extension to the Windows App is very long

Hi, when I am creating a new login using the browser extension, it takes several minutes until I can find this new login inside the Windows App. It seems both apps are storing the data differently. I...
browser extension
passwordsbeegon's avatar
passwordsbeegon
Occasional Contributor
4 months ago

I have the same issue for about 6 months now as well.

I'm using a brand new computer now and still have the same issue.

Using Chrome, Windows 11 Pro. 

I just tried manually locking the 1password desktop app and resigning in and that makes the new item pop-up immeditely.

This is quite annoying when you create a new login and then try to edit it in the extension, nothing happens at all so if it didn't pick up the username for example, there's nothing you can do, but try and remember to come back later and edit it when it finally shows up.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

passwordsbeegon​ 

I'm sorry that you're not immediately seeing updates in the 1Password app on your Windows PC. I'd like to ask you to create a diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/time-to-sync-logins-from-browser-extension-to-the-windows-app-is-very-long/46335/replies/157497
  • Your forum username: passwordsbeegon


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave