Forum Discussion

Former Member

4 years ago

Today 1Password didn't launch anymore

When I launched the App from Spotlight, it told me to move it to the Applications folder even though it's already there.

When I opened the app inside the folder manually, I saw the process pop up in Activity Monitor and disappear again.

Since I needed the App for work I quickly reinstalled it and don't know which exact version caused the issue. I'm also not sure how I could figure out which version it was without the app starting ;)

1Password Version: 8.?
Extension Version: -
OS Version: macOS 12.0.1

betas

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When I launched the App from Spotlight, it told me to move it to the Applications folder even though it's already there.

\n\n

When I opened the app inside the folder manually, I saw the process pop up in Activity Monitor and disappear again.

\n\n

Since I needed the App for work I quickly reinstalled it and don't know which exact version caused the issue. I'm also not sure how I could figure out which version it was without the app starting ;)

\n\n

1Password Version: 8.?
\nExtension Version: -
\nOS Version: macOS 12.0.1

","body@stringLength":"583","rawBody":"

When I launched the App from Spotlight, it told me to move it to the Applications folder even though it's already there.

\n\n

When I opened the app inside the folder manually, I saw the process pop up in Activity Monitor and disappear again.

\n\n

Since I needed the App for work I quickly reinstalled it and don't know which exact version caused the issue. I'm also not sure how I could figure out which version it was without the app starting ;)

\n\n

1Password Version: 8.?
\nExtension Version: -
\nOS Version: macOS 12.0.1

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Today 1Password didn't launch anymore","moderationData":{"__ref":"ModerationData:moderation_data:142709"},"body":"

Hi @yspreen, I'm sorry to hear about this. If you'd like us to follow up on this for you, we'd be happy to investigate further. Could you send a short email to support+mac@1Password.com? We do have approaches we can use to determine what version of the app crashed, and potentially recover some relevant diagnostic information that might shed some light on what the problem was. We'll hope to hear from you!

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I think it started when I logged out and back in. Afterwards the menu Icon wasn't there

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