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Former Member's avatar
Former Member
3 years ago

Touch ID and Apple Watch are grey'ed out in 1Password settings

Touch ID and Apple Watch are no longer working to access 1Password -- both are checked but are grey'd out in my 1Password settings. Both are working to open my computer and applications on my compute...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @AMCarter3! 👋

I'm sorry that both Touch ID and Apple Watch unlock aren't working for 1Password on your Mac. Let's focus on Touch ID and then I can help you with Apple Watch unlock as well once the first issue is resolved. Can you please try the following steps in order:

  1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
  2. Open and unlock 1Password for Mac.
  3. Choose Apple menu  > System Settings, then click Touch ID & Password.
  4. Turn off all of the features, then turn all of them back on again.
  5. Go back to 1Password and choose 1Password > Settings from the menu bar.
  6. Click the Security icon, then turn on "Touch ID".
  7. Lock 1Password by choosing 1Password > Lock from the menu bar.
  8. Now try unlocking 1Password using Touch ID.

Let me know that result. 🙂

-Dave