Forum Discussion

Former Member

3 years ago

Safari Extension and Touch ID no longer play together

Ahoy! Yes, I did search this topic, found some similar threads, but I didn't see a resolution that will work for me. Problem: I use 1P 8.9.15 and Safari on macOS Ventura. The 1P extension is now r...

1P_Dave

Moderator

2 years ago

Hello @qposner! 👋

I'm sorry to hear that Touch ID isn't working to unlock 1Password on your Mac. Are you still able to unlock the Mac itself using Touch ID? You mentioned trying some steps, can you please try these specific steps:

Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
Open and unlock 1Password for Mac.
Choose Apple menu  > System Settings, then click Touch ID & Password.
Turn off all of the features, then turn all of them back on again.
Go back to 1Password and choose 1Password > Settings from the menu bar.
Click the Security icon, then turn on "Touch ID".
Lock 1Password by choosing 1Password > Lock from the menu bar.
Now try unlocking 1Password using Touch ID.

If that doesn't work then let me know and I can help further.

-Dave

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It used to work. Stopped working 2-3 weeks ago maybe. Looks like this is a big problem for all Mac users. The steps you provide do not work.

\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

"},"Conversation:conversation:36258":{"__typename":"Conversation","id":"conversation:36258","solved":false,"topic":{"__ref":"ForumTopicMessage:message:36258"},"lastPostingActivityTime":"2023-08-31T08:41:50.000-07:00","lastPostTime":"2023-08-31T08:41:50.000-07:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:36258":{"__typename":"ModerationData","id":"moderation_data:36258","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:36258_1":{"__typename":"Revision","id":"revision:36258_1","lastEditTime":"2023-08-30T14:46:02.000-07:00"},"ForumReplyMessage:message:36260":{"__typename":"ForumReplyMessage","id":"message:36260","conversation":{"__ref":"Conversation:conversation:36258"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:36258/message:36260","revisionNum":1,"uid":36260,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Touch ID greyed out for me as well","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:36260"},"parent":{"__ref":"ForumTopicMessage:message:36258"},"body":"

Hello @qposner! 👋

\n\n

Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
Open and unlock 1Password for Mac.
Choose Apple menu  > System Settings, then click Touch ID & Password.
Turn off all of the features, then turn all of them back on again.
Go back to 1Password and choose 1Password > Settings from the menu bar.
Click the Security icon, then turn on \"Touch ID\".
Lock 1Password by choosing 1Password > Lock from the menu bar.
Now try unlocking 1Password using Touch ID.

\n\n

If that doesn't work then let me know and I can help further.

\n\n

-Dave

\n\n

","body@stringLength":"928","rawBody":"

Hello @qposner! 👋

\n\n

Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
Open and unlock 1Password for Mac.
Choose Apple menu  > System Settings, then click Touch ID & Password.
Turn off all of the features, then turn all of them back on again.
Go back to 1Password and choose 1Password > Settings from the menu bar.
Click the Security icon, then turn on \"Touch ID\".
Lock 1Password by choosing 1Password > Lock from the menu bar.
Now try unlocking 1Password using Touch ID.

\n\n

If that doesn't work then let me know and I can help further.

\n\n

-Dave

\n\n

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