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Anonymous's avatar
Anonymous
3 years ago

Touch Id is greyed out, but not working

I've been having this issue recently, randomly, in 8.10.18 on my iMac. After months of good behavior, I've now lost the option for using the fingerprint to open 1Password. If I go to settings, the ...
macos
Anonymous's avatar
Anonymous
3 years ago

Seeing the same behavior this morning. If I try 3 times to use the touch-id and it fails, it demands the password. I then unlock the app and use it. The next time I need to unlock, it no longer presents me with the touch-id option. At that point, the only way I know to get it back to giving me the option is to reboot my iMac.

Low humidity is making the touch-id a bit flaky, but that doesn't explain the 1Password behavior, I think. Thanks.

For your reference, this is your support ID:

[#ZSI-37962-885]