Forum Discussion

Former Member's avatar
Former Member
4 years ago

Touch ID is unavailable when your macbook lid is closed

Hello, I have a macbook air M1, connected to an external screen. The macbook lid is closed, I'm not in a dual screen configuration, I'm only working on the external screen. I'm using an Apple ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

Hello @user_forum_1pwd! 👋

I'm sorry to hear that you're having trouble using Touch ID on your Magic Keyboard to unlock 1Password for Mac when your Macbook's lid is closed. We introduced support for the Magic Keyboard for M1 Macs with version 7.8.7 of 1Password for Mac. Can you make sure that you're using the latest version of 1Password for Mac:

  1. Open and unlock 1Password for Mac.
  2. Click on 1Password 7 next to the  in the menu bar.
  3. Click on About 1Password.

If you see version 7.9.2 then you're running the latest version. If you see an earlier version then please update using this guide: How to keep 1Password up to date

If that still doesn't work, or if you're already using version 7.9.2 then please restart your Mac and then try to unlock 1Password again. Let me know how it goes. :)