Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Touch ID log in reverts to pw log in everytime - tried all the previous fixes.
I get this message every-time I try to log with Touch ID. No matter whether the App or Browser etxn.
I have tried every single fix and workaround I could find posted - here - reddit - you ...
1P_Dave
Moderator
ModeratorHello tomato_1! 👋
I'm sorry that you're unable to unlock 1Password using Touch ID. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147355/touch-id-log-in-reverts-to-pw-log-in-everytime-tried-all-the-previous-fixes
- Your forum username:
Tomato_1 - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
