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Forum Discussion
rvosatka
4 years agoNew Contributor
Touch ID no longer works for browser extension in Brave Browser.
MacOS 12.3.1
1Password 7 App 7.9.4
"Family" account
Brave browser
Browser Extension 2.3.2
Problem - I can open the browser extension with my (-sigh- long) password. Once that times out I ...
Jack_P_1P
1Password Team
4 years agoHi rvosatka:
This definitely doesn't sound like the experience we want you to have. Since you've already done the initial steps I would have asked you to do, I'd like to ask you to create a diagnostics report from your Mac, as well as a console log from Brave:
Sending Diagnostics Reports (Mac)
Save a console log for 1Password in your browser
Attach the diagnostics and the console log to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/128829/touch-id-no-longer-works-for-browser-extension-in-brave-browser#latest
- Your forum username:
rvosatka
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!