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Former Member's avatar
Former Member
3 years ago

Touch ID not there in safari

I am no longer given the option to use touch ID? Is this a new change? If not might anyone know how to get this option back? 1Password Version: 8.10.13 Extension Version: Not Pr...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @pflugernate, @hardymac,

It looks like 1Password in your browser might be having a hard time connecting with your 1Password app. Can you give these steps a try and let us know if it improves things:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
  2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open your browser and test if you can now unlock with Touch ID.

Let us know how you get on!