Forum Discussion

Former Member's avatar
Former Member
2 years ago

Touch ID not there in safari

I am no longer given the option to use touch ID? Is this a new change? If not might anyone know how to get this option back? 1Password Version: 8.10.13 Extension Version: Not Pr...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Thank you for your prompt response @pflugernate.

I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!