Forum Discussion

Former Member's avatar
Former Member
3 years ago

Touch ID not working for Chrome Extension

Hi, I've downloaded 1password 8 desktop for Mac and 1password Chrome extension on my M2 Macbook Air 2022 on Ventura. I've tried * restarting my laptop * turning Apple Touch ID settings all...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @ipp,

Thank you for getting back to us, it definitely sounds like 1Password in your browser may be having a hard time connecting with your 1Password app.

I understand you had difficulty when trying to send diagnostics but could you possibly grab a console log from your browser and send it to us? Here's how:

Please attach the report to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!