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Former Member's avatar
Former Member
3 years ago

Touch ID not working for Chrome Extension

Hi, I've downloaded 1password 8 desktop for Mac and 1password Chrome extension on my M2 Macbook Air 2022 on Ventura. I've tried * restarting my laptop * turning Apple Touch ID settings all...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @scott123,

If TouchID is not working in your browser extension but is working when unlocking your 1Password desktop app it could likely be a connection issue between the two. There could be a number of reasons why this might happen. Can you start by letting me know if the steps below improve things for you:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
  2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open your browser and test if it is working properly.

Let us know how you get on!